Shipping partner:
We have partnered with DPD , one of the leading international delivery services, to ensure reliable and efficient shipping of your halal food products.

Shipping destinations:
We currently deliver to all EU countries.

Shipping methods and costs:
1 to 4 working days
The targeted country.

The exact shipping cost can be viewed when completing the order on the payment page .

✅ For orders exceeding 49 euros in the following countries:

Austria, Slovakia, Czech Republic, Germany, Hungary, Slovenia, Poland, Belgium, Luxembourg, Netherlands, France, Croatia, Italy

✅ For orders exceeding 119 euros in the following countries:

Romania, Bulgaria, Estonia, Finland, Greece, Ireland, Spain, Lithuania, Latvia, Portugal, Sweden

Request processing time:
Orders are usually processed within 1 to 2 business days after submission.

Delivery times:
Delivery times are estimated and may vary depending on the destination or circumstances beyond our control (such as weather or customs delays).
You can track your order using the tracking number that you will receive via email after shipment confirmation.

Delivery address:
Please ensure that the delivery address is accurate and complete to avoid delays or delivery failure.
We are not responsible for orders delivered to incorrect or incomplete addresses entered by the customer.

Delivery attempts:
If delivery attempts fail after several attempts, the order may be returned to us .
In this case, additional charges may apply for re-attempting the delivery.

Contact Information:
If you have any questions or concerns regarding your shipment, please contact DPD directly or visit their website.

Additional notes:
We are not responsible for any customs duties or taxes that may be imposed on your order.
Please review DPD's terms and conditions for detailed information about their services and shipping policies.

Damaged or defective products:
If you receive damaged or defective products, you are entitled to a gift card for the value of the product or a refund for the value of the damaged or defective product.
Please contact our customer support team within 5 business days of receiving your order.
Please provide photos or evidence of damage or defect.
We may ask you to return the product to us depending on the condition.