HalaFood Refund Policies for Non-Perishable Foods
1. Damaged or Defective Items:
If you receive a damaged or defective item, you are entitled to a gift card equal to the product price or a refund for the damaged or defective product.
- Please contact our customer support team within 5 business days of receiving your order.
- Provide photos or other evidence of the damage or defect.
- Depending on the situation, we may ask you to return the item.
2. Refund Process:
Once your refund request is approved, we will process the refund to your original payment method.
Please allow 10 to 15 business days for the amount to be credited to your account.
3. Contact:
If you have questions or concerns about our refund policies, please contact our customer support team at:
halafood@bluebear.at
About Us - Halafood
We are the future
Integrated digital platform
Whether you're shopping from your mobile phone or computer, we provide a seamless and convenient experience that allows you to browse our products, choose what you want, and complete your order with ease.
Our vision
Halafood was born from a true passion to bring the rich flavors of the Arab world to your doorstep, anywhere in Europe. We strive to make every meal reflect authentic Arab taste, while ensuring the highest quality standards and adherence to halal.
The lineup
We offer a wide range of Arabic and Middle Eastern grocery products: authentic spices, sweets and maamoul, coffee and juices, as well as cosmetics and household goods. All are carefully selected to meet your expectations in terms of quality, freshness, and compliance with halal standards.
Wide coverage and excellent delivery service
We consolidate your purchases into a single box and deliver them to your address throughout Europe, as quickly as possible and in perfect condition.
Our site
We are located in the heart of Europe, specifically in Vienna, Austria, which allows us to serve large areas quickly and efficiently.
What distinguishes us
- Quality First: We adhere to the highest quality and halal standards in the selection, storage and packaging of our products.
-
Diversity and Convenience: We offer a diverse selection that serves the needs of Arab families and communities in Europe.
-
Express Delivery: Reliable and fast delivery service to your home without the hassle of going to distant markets.
-
Ease of shopping: A platform designed to facilitate the shopping experience in a modern and easy-to-use style.
We are honored to be part of your culinary journey home, and we work diligently to provide you with a unique shopping experience that combines Arab authenticity with European comfort.