privacy policy

Privacy Policy

Last updated: February 3, 2025

This Privacy Policy describes how Halafood (the "Website, " "we, " "us," or "our") collects, uses, and discloses your personal information when you visit halafood.eu (the "Website"), use our services, make a purchase, or otherwise communicate with us regarding the Website (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or any other person whose information we have collected in accordance with this Privacy Policy. Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How we collect and use your personal information
To provide the Services, we collect personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide, improve, or optimize the Services , comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect
The types of personal information we receive about you depend on how you interact with our website and use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Data we collect directly from you
The information you provide to us directly through our Services may include:

• Contact information, including your name, address, telephone number and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other data used for account security.
• Customer support information, including information you include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.

Data we collect about your usage
We may also automatically collect certain data about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, data about your network connection, your IP address, and other data relating to your interaction with the Services.

Data we receive from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as :

• Companies that support our website and services, such as Shopify .
• Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, to fulfill your orders and to provide you with the products or services you have requested, and to fulfill our contract with you.

When you visit our website, open or click on emails we send, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal data
Providing products and services. We use your personal information to provide you with the Services, to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges and other features and functionality related to your account. Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as sending marketing, promotional and promotional messages by email, SMS or post, and to display advertisements for products or services to you. This may include using your personal information to better tailor the Services and advertising on our website and other websites to you. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products as per Art. 6 (1) (f) GDPR. Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities . If you use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other login credentials with anyone. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe and secure for you and other customers, pursuant to Art. 6 (1) (f) GDPR. Communicating with you and improving services. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6 (1) (f) GDPR.

Cookies
Like many websites, we use cookies on our website. Specific information about the cookies we use in connection with operating our store with Shopify can be found at https://www.shopify.com/legal/cookies We use cookies to operate and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the services (in our legitimate interests to administer, improve, and optimize the services ) . We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites to you. Most browsers automatically accept cookies by default, but you can set your browser to delete or reject cookies. Please note that removing or blocking cookies may impact your user experience and may cause some of the services, including certain features and general functionality, to not function properly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing data with third parties such as our advertising partners.

How we share personal information
Under certain circumstances, we may share your personal information with third parties to fulfill contractual obligations, pursue legitimate purposes, and for other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and market to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
• If you instruct, request, or otherwise consent to us sharing certain information with third parties, for example, to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interest of running a successful business.
• In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes set out above in "How we collect and use your personal data" and "How we share personal data": Categories of recipients:

• Identifiers such as basic contact details and certain order and account information
• Commercial data such as order information, purchasing information and customer support information
• Internet or other similar network activities, such as usage data
• Geolocation data such as locations determined by an IP address or other technical measures
• Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
• Business and marketing partners
• Affiliated companies

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we will share personal information for the purpose of conducting promotional and marketing activities as follows.

Third-party websites and links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information found on those websites. Data that you provide in public or semi-public places, including data that you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to their use by us or any third party. The inclusion of such links does not necessarily imply our endorsement of the content of those platforms or their owners or operators, unless disclosed on the Services.

Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request deletion of that information. As of the effective date of this Privacy Policy, we are not aware of any "sharing" or "selling" (as those terms are defined under applicable law) personal information of anyone under the age of 16.

Security and storage of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any data you send to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential data to us. How long we retain your personal information depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply in limited circumstances, and in certain cases, we may refuse your request, where permitted by law.

• Right of access/information: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right to erasure: You may have the right to request that we erase the personal data we hold about you.
• Right to rectification: You may have the right to request the rectification of inaccurate personal data we hold about you.
• Right to data portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and subject to certain exceptions .
• Right to Opt Out of Sale or Share or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal information, or to object to the processing of your personal information for purposes that qualify as "targeted advertising" as defined by applicable data protection laws. Please note that when you visit our website and the Global Privacy Control opt-out preference signal is enabled, we may automatically treat this as an opt-out request for the device and browser you use to visit the website, depending on your location .
• Right to restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data.
• Withdrawal of consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent.
• Complaint: You may have the right to appeal our decision if we refuse your request. You can do so by responding directly to our refusal.
• Managing communication preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you've placed.

You can exercise these rights where indicated on our website or by contacting us using the contact details provided below. We will not discriminate against you because you exercise any of these rights. We may need to collect data from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable laws, you may designate an agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require them to provide evidence that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request as quickly as possible, as required by applicable law.

complaints
If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of relevant data protection supervisory authorities here.

International Users Please note that we may transfer, store, and process your personal data outside the country in which you live . Your personal data will also be processed by employees, third-party service providers, and partners located in those countries. When we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant authority in the United Kingdom, unless the data transfer is to a country determined to provide an adequate level of protection.

contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at office@bluebear.at or contact us at Donau-City-Strasse 3/ Office 11, Vienna, 1220, Austria. For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the controller of your personal data.