Privacy Policy

Who is responsible for your data

For sales contract, invoice, payment and shipping: Alchikh GmbH, Friedmanngasse 16/1-4, 1160 Wien, Österreich, Email: majidalshikh6@gmail.com.

For website, customer account, newsletter and marketing: Mahmoud El-Gamal, Donau-City-Straße 3, Büro 11, 1220 Wien, Österreich, Email: majidalshikh6@gmail.com.

Both receive only the data they need for their respective tasks. You can contact either of them with any privacy questions.

Which data we process and why

Order: name, address, email address and optionally your phone number in order to fulfill the sales contract (Art. 6(1)(b) GDPR). We retain order and invoice data for 7 years due to statutory retention obligations (§ 132 BAO, Art. 6(1)(c) GDPR).

Customer account: your account details and past orders until you delete your account (Art. 6(1)(b) GDPR). Order data subject to statutory retention obligations remains unaffected.

Newsletter: only with your consent via the confirmation link (Art. 6(1)(a) GDPR). You can unsubscribe at any time, after which we will not send any further emails.

Who else receives your data

Stripe Payments Europe, Limited, Ireland (payment) · DPD and Österreichische Post (shipping) · Resend, Inc., USA (email delivery, safeguarded by Standard Contractual Clauses) · Hetzner Online GmbH, Germany (server).

Cookies

We only set technically necessary cookies, for example for cart, checkout, delivery country and sign-in. Therefore, there is no cookie banner.

Your rights under the GDPR

You have the right to access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw consent at any time. To exercise these rights, write to majidalshikh6@gmail.com. You may also lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Wien, www.dsb.gv.at).