Welcome to HalaFood! Here you'll find answers to the most common questions about our products, shipping and payment. Can't find what you're looking for? Contact us – we're happy to help in English, German and Arabic.
Are all products at HalaFood halal?
Yes, HalaFood offers 100% halal-certified products. You can shop with us with complete confidence and peace of mind.
What products does HalaFood offer?
Over 900 products across Arabic and oriental groceries: spices, tahini, dates, cheese, bulgur, rice, sweets and drinks (including yerba mate) – plus oriental cosmetics and perfumes (such as Lattafa) and household goods.
Where do the products come from?
We offer original Arabic and oriental products from their countries of origin such as Syria, Turkey, Jordan, Lebanon, the UAE and more – the authentic flavours you know from home.
Which countries does HalaFood ship to?
We currently deliver to 15 European countries: Austria, Germany, Belgium, Denmark, France, Italy, the Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain, Czechia and Hungary.
How much does shipping cost? When is it free?
FREE shipping on orders of €59 or more (Sweden: from €69, Spain/Portugal: from €119). Below that, shipping costs depend on the country: Austria €3.95 · Germany/Slovakia/Slovenia €5.95 · Poland €5.95 · Czechia/Hungary €6.95 · Netherlands €7.95 · Belgium/Denmark €7.95 · France/Italy €8.95 · Sweden €8.95 · Spain/Portugal €14.95.
How long does delivery take?
Usually 2–3 working days. We ship with Austrian Post (Österreichische Post) and DPD.
Which payment methods are accepted?
You can pay by credit card (Visa, Mastercard, American Express, Maestro), PayPal, Apple Pay and Google Pay.
Is there a HalaFood app?
Yes! The HalaFood app is available for free on the App Store and Google Play – shop conveniently from your phone.
In which languages is the website available?
halafood.eu is available in three languages: Arabic, German and English.
How can I contact customer service?
Our team is happy to help in English, German and Arabic: by email at halafood@bluebear.at, by phone at +43 681 81906162, or via our contact page.
Can I return or exchange products?
Yes, you'll find all the details in our return and refund policy.
Who is behind HalaFood?
halafood.eu is operated by Blue Bear GmbH, based at DC Tower 1, Donau-City-Straße 3, Office 11, 1220 Vienna, Austria.