Halafood.eu General Terms and Conditions (GTC)

1. About Halafood

Welcome to Halafood.eu, your online destination for high-quality halal food! This website is operated by Blue Bear GmbH, a company based in Vienna, Austria (Company Registration Number: FN 609915 i). Our mission is to provide a convenient and reliable platform for customers across Europe to receive a wide selection of halal products delivered directly to their doorstep.

2. Product Information

Accuracy: We strive to keep product information and descriptions on our website accurate and up-to-date. However, please note that images are for illustrative purposes only, and actual products may vary slightly in appearance, packaging, or size.
Variations: Due to the nature of some products, there may be slight variations in weight, dimensions, or fill volume. A tolerance of up to 5% is permitted.
Substitutes: While we strive to fulfill all orders as placed, under certain circumstances (e.g., unavailability), we may substitute items with equivalent alternatives of equal or greater value.

Availability: All products displayed on the website are subject to availability. We will notify you promptly if any items in your order are unavailable.

3. Ordering and Delivery

Ordering: By submitting an order on Halafood.eu, you are making a binding offer to purchase. We reserve the right to accept or decline this offer.

Order Confirmation: Upon acceptance of your order, you will receive a confirmation email with details of your order.

Delivery: We aim to deliver your order within the timeframe specified during checkout. However, delivery times may vary depending on location and other factors beyond our control.

Shipping Costs: Shipping costs depend on your location and the weight of the order. The exact costs will be displayed before completing your purchase.

4. Returns and Refunds

Damaged or Defective Items: If you receive damaged or defective items, please contact our customer service within 5 days of delivery. Please include a detailed description of the problem and photographic evidence. We may issue a credit note at our discretion. We reserve the right to request return shipping of the item at your expense before issuing a refund or replacement.
Incorrect Items: If you receive an incorrect item, please report this within 5 days of delivery. We will send the correct item upon receipt of the defective product, which must be returned unopened and in its original condition at your expense.
Unwanted Items: Due to the nature of our products, we generally do not offer refunds for unwanted items unless they are damaged or defective. All sales are final. Please inspect your order carefully before completing the purchase.
Exceptions: No refunds or exchanges will be issued for opened, used, or tampered with items unless they are found to be damaged/defective upon our inspection. We reserve the right to refuse returns if the deadline has been exceeded or the item is in unacceptable condition. We assume no liability for transport damage due to an incorrect or incomplete delivery address.

Refund Process: After your request is approved (at our discretion), the refund will be transferred to the original payment method within 10-15 business days.

5. Data Protection

Privacy: We protect your data responsibly and comply with applicable data protection laws.
Data Collection: We collect information such as your name, address, email address, and payment details to process orders and provide you with a seamless shopping experience.
Data Use: Your data may be used for marketing purposes (e.g., newsletters). You can unsubscribe at any time.
Data Security: We take reasonable measures to protect your data from unauthorized access.

6. Disclaimer

Product Information: Despite our utmost care, we cannot guarantee that the content is error-free, complete, or up-to-date.

5. Data Protection

Product Information: Despite our utmost care, we cannot guarantee that the content is error-free, complete, or up-to-date. Liability: To the extent permitted by law, we exclude any liability for damages arising from the use of this website or the purchase of products.

7. Applicable Law

These Terms and Conditions are governed by Austrian law. Disputes are subject to the exclusive jurisdiction of the courts of Austria.

8. Contact

If you have any questions about these Terms and Conditions, please contact support@bluebear.at.

By using this website, you agree to these Terms and Conditions.