Last updated: October 7, 2025
This Privacy Policy describes how Halafood collects, uses, and discloses your personal data when you visit halafood.eu (the “Website”), use our services, make a purchase, or otherwise communicate with us regarding the Website (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to users of the Services—whether customers, site visitors, or any other person whose data we collect under this Policy. Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on the Website, update the “last updated” date, and take any other steps required by applicable law.
To provide the Services, we collect personal data about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us. In addition to the specific purposes listed below, we may use the data we collect to communicate with you, provide, improve, or optimize the Services, comply with legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of users or others.
The types of personal data we obtain depend on how you interact with our Website and use our Services. “Personal data” means data that identifies, relates to, describes, or can be linked with you. The sections below describe the categories and specific types of personal data we collect.
Data you submit to us through the Services may include:
Contact details such as your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information such as username, password, security questions, and other data used for account security.
Customer support information including the content of communications you send us via the Services.
Some features may require you to provide certain information about yourself. You may choose not to provide such data, but this may prevent you from using or accessing those features.
We may automatically collect certain information about your interactions with the Services (“Usage Data”). For this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device and browser information, network connection data, IP address, and other information related to your interaction with the Services.
We may also obtain information about you from third parties, including vendors and service providers that collect data on our behalf, such as:
Companies that support our Website and Services, e.g., Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide the products or services you requested so we can perform our contract with you.
When you visit our Website, open or click our emails, or interact with our Services or ads, we or third parties we work with may automatically collect certain data using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any data we receive from third parties will be handled in accordance with this Privacy Policy. See also Third-party websites and links below.
Providing products and services. We use your personal data to provide the Services and perform our contract with you, including processing payments, fulfilling orders, sending account and transaction notices (purchases, returns, exchanges), creating and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities.
Marketing and advertising. We may use your personal data for marketing and advertising, such as sending marketing, promotional, and advertising communications via email, SMS, or post, and showing you ads for products or services. This may involve tailoring the Services and advertising on our Website and other sites to you. If you are located in the EEA, the legal basis is our legitimate interest in selling our products under Art. 6(1)(f) GDPR.
Security and fraud prevention. We use your data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you use the Services and register an account, you are responsible for keeping your account details secure. Do not share your username, password, or other credentials with others. If you believe your account has been compromised, contact us immediately. For EEA users, the legal basis is our legitimate interest in keeping our Website safe for you and other customers under Art. 6(1)(f) GDPR.
Communicating with you and improving the Services. We use your data to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective Services, and maintain our business relationship with you under Art. 6(1)(f) GDPR.
Like many websites, we use cookies on our Website. Specific information about cookies used in connection with operating our shop on Shopify can be found at: https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Website and Services (including remembering your actions and preferences), perform analytics, and better understand user interaction (our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Website to better tailor Services, products, and advertising on our site and others. Most browsers accept cookies by default, but you can set your browser to delete or reject them. Note that removing or blocking cookies may negatively affect your experience and cause some parts of the Services, including certain features and general functionality, to not work properly or be unavailable. Blocking cookies may also not fully prevent how we share data with third parties such as our advertising partners.
In certain circumstances, we may share your personal data with third parties to fulfill contractual obligations, pursue legitimate purposes, and for other reasons described in this Policy, including:
With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and promote to you. These partners will use your data in accordance with their own privacy policies.
When you direct or consent to sharing certain information with third parties—for example, to deliver products to you or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group, in our legitimate interest in operating a successful business.
In connection with a business transaction such as a merger or insolvency; to comply with legal obligations (including responding to subpoenas, warrants, and similar requests); to enforce applicable terms of use; and to protect or defend the Services, our rights, and the rights of users or others.
We share the following categories of personal and sensitive personal data for the purposes set out above in How we collect and use your personal data and How we share personal data:
Categories of recipients / Data shared:
Identifiers such as basic contact details and certain order and account information
Commercial data such as order details, purchase information, and customer support information
Internet or similar network activity such as usage data
Geolocation data such as locations derived from an IP address or other technical measures
Recipients include service providers (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, analytics providers), business and marketing partners, and affiliates.
We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you. With your consent, we may disclose personal data for advertising and marketing activities as follows.
Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Data you provide in public or semi-public areas—including information you share on third-party social networking platforms—may be viewed by other users of the Services and/or users of those platforms without restriction on their use by us or third parties. Inclusion of such links does not necessarily mean we endorse the content of those platforms or their owners/operators unless disclosed within the Services.
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or legal guardian of a child who has provided us with personal data, you may contact us using the details below to request deletion. As of the effective date of this Policy, we are not aware of “sharing” or “selling” personal data of individuals under 16 years of age (as those terms are defined by applicable law).
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Data you send to us may not be secure during transmission. Please avoid using insecure channels to send sensitive or confidential information. How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.
Right of access: You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
Right to deletion: You may have the right to request deletion of the personal data we hold about you.
Right to rectification: You may have the right to request correction of inaccurate personal data we hold about you.
Right to data portability: You may have the right, in certain circumstances and with certain exceptions, to obtain a copy of the personal data we hold about you and request that we transfer it to a third party.
Right to opt out of sale/sharing or targeted advertising: You may have the right to direct us not to “sell” or “share” your personal data, or to object to processing for purposes considered “targeted advertising,” as defined by applicable privacy laws. If you visit our Website with the Global Privacy Control opt-out preference signal enabled, we will treat it (depending on your location) as a request to opt out of “sale” or “sharing” for the device and browser you use to visit the Website.
Right to restriction: You may have the right to ask us to stop or restrict processing of your personal data.
Withdrawal of consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we deny your request. You can do so by replying directly to our denial.
Managing communication preferences: We may send you marketing emails. You can unsubscribe at any time using the opt-out link in our emails. If you unsubscribe, we may still send you non-marketing emails (e.g., about your account or orders).
You can exercise these rights where indicated on our Website or by contacting us using the details below. We will not discriminate against you for exercising your rights. We may need to collect information from you (e.g., your email address or account information) to verify your identity before responding substantively. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we will require proof that you authorized the agent to act for you, and we may need to verify your identity directly with us. We will respond as promptly as required by law.
If you have complaints about how we process your personal data, please contact us using the details below. If you are not satisfied with our response, you may—depending on your residence—have the right to appeal by contacting us again or by filing a complaint with your local data protection authority. For the EEA, a list of competent supervisory authorities is available online.
Please note that we may transfer, store, and process your personal data outside the country where you live. Your data will also be processed by staff and third-party providers and partners in those countries. When we transfer your personal data from Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the competent authority in the United Kingdom, unless the data is transferred to a country with an adequacy decision.
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at halafood@bluebear.at or contact us at Donau-City-Strasse 3 / Office 11, 1220 Vienna, Austria. For purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal data.